Enterprise
A freight program built for high-volume shippers
One team, one platform and one set of reports for truckload, LTL, cold-chain, final mile and international freight, with the carrier depth to cover your volume when the market tightens.
The program
What you get as an enterprise customer
A named account team
You work with people who know your lanes, your receivers and your exceptions, not a shared inbox that starts from zero each time.
Mode optimization on every order
Each shipment is priced as LTL, volume, truckload and, where it fits, cold-chain or final mile, so it rides the mode that costs least for its size and deadline.
LTL priced across 50+ carriers
Tier 1 tariff pricing and dynamic rates come straight from carrier systems by API, side by side, on every quote.
65,000+ truckload carriers
Van, flatbed and refrigerated capacity from vetted and approved carriers, with every truckload backed by a $1M bond.
A control tower for open freight
Every shipment in motion on one screen, with late and at-risk loads flagged so your team manages exceptions instead of chasing status.
Reporting you can take to a meeting
Spend, volume, on-time performance and transit by carrier and by lane, without building a spreadsheet.
Operations
Support that continues after the quote
Quoting and dispatch are the easy part. The value of a freight partner shows in what happens when a pickup is missed, a trailer stalls or an invoice comes in wrong.
- Pickup and transit monitoring. Each shipment is watched from pickup to delivery, so a missed pickup or a stalled trailer is caught the same day.
- Escalation support. When a shipment is at risk, we escalate with the carrier and tell you what is happening and what the options are.
- Invoice auditing. Carrier invoices are checked against the quote before they reach you, so billing errors are caught and corrected.
- Dispute resolution. When a carrier reweighs, reclassifies or adds a charge that is not valid, we dispute it on your behalf.
- Claims support. If freight is lost or damaged, we help you assemble and file the claim and follow it with the carrier to a resolution.
Visibility
One screen for every open shipment
Your team works in 1896, the platform our customers use to quote, book and track. The control tower plots each shipment by how close it is to delivery and flags the ones that need attention.
Onboarding
From first conversation to first shipment
Changing freight providers should not disrupt your shipping. We bring your freight over in stages and watch the first loads closely.
Discovery
We learn what you ship, where it goes, what your receivers require and where the current process costs you time or money.
Lane and data review
Send a shipment history or a lane list. We price it and show you, lane by lane, what we would do differently.
Account setup
We open your account, load your locations and products, and send sign-in links to everyone who quotes, books or tracks.
Go live
Your first shipments move with our team watching each one, so issues in the handoff are caught and fixed early.
Ongoing review
We review cost and service with you on a regular schedule and adjust the routing as your freight changes.
Questions procurement teams ask
What size of shipper does Mainspring work with?
We work with shippers of every size. The enterprise program is built for companies that ship daily across several modes and want one team, one platform and consolidated reporting.
Can you respond to a freight RFP or bid?
Yes. Send your lane list or bid package to info@mainspringlogistics.com or through the contact form and choose "RFP or bid". We respond with pricing and a description of how we would run the freight.
How is LTL priced for a high-volume shipper?
Every LTL quote is priced on Tier 1 tariff rates with more than 50 carriers and compared with each carrier's dynamic rate for that lane and day. The shipment moves on whichever is better.
How do you vet truckload carriers?
Carriers are vetted and approved before they haul a load. We check several factors to confirm each one is insured and able to perform, and every truckload is backed by a $1 million bond.
What visibility will my team have?
Your team quotes, books and tracks in one platform. The control tower shows every open shipment and flags the ones that are late or at risk, and reports show spend and service by carrier and lane.
What happens after a shipment delivers?
The carrier invoice is audited against the quote, invalid charges are disputed on your behalf, and if freight was lost or damaged we help you file and follow the claim.
Have a bid or a lane list?
Send it over. We respond with pricing and a plan for how we would run it.