Carrier network
The carriers behind your freight, and how we choose them
A freight provider is only as good as the trucks it puts under your loads. Here is how deep the network runs and what a carrier has to show before it hauls for you.
LTL
More than 50 LTL carriers, priced live
National and regional LTL carriers are priced on every quote. Rates come directly from each carrier's own system by API, so the price on screen is the carrier's real-time price for your shipment.
- Tier 1 tariff pricing with each carrier
- Dynamic rates compared on the same screen
- Price and transit days shown together
- You choose the carrier
Truckload
More than 65,000 vetted truckload carriers
Dry van, flatbed and refrigerated capacity across the country. That depth is what keeps a truck available when a lane gets tight or a pickup moves up a day.
- Every carrier vetted and approved before it hauls a load
- Checked to confirm it is insured and able to perform
- Every truckload backed by a $1 million bond
- Tracked from pickup to delivery
Managing the carrier
What we do once the truck is booked
Choosing a good carrier is half of it. The other half is watching the shipment and acting when something slips.
Pickup and transit monitoring
Each shipment is watched from pickup to delivery, so a missed pickup or a stalled trailer is caught the same day.
Escalation support
When a shipment is at risk, we escalate with the carrier and tell you what is happening and what the options are.
Invoice auditing
Carrier invoices are checked against the quote before they reach you, so billing errors are caught and corrected.
Dispute resolution
When a carrier reweighs, reclassifies or adds a charge that is not valid, we dispute it on your behalf.
Claims support
If freight is lost or damaged, we help you assemble and file the claim and follow it with the carrier to a resolution.
One point of contact
You call or email one team. We deal with the carrier, the terminal and the driver and come back to you with an answer.
Carrier questions
How many carriers does Mainspring work with?
More than 50 LTL carriers are priced on every LTL quote, and more than 65,000 vetted and approved truckload carriers are available for dry van, flatbed and refrigerated loads.
How are truckload carriers vetted?
No carrier hauls a load until it is approved. We check several factors to confirm each carrier is insured and able to perform for your business.
Is my truckload freight protected?
Every truckload is backed by a $1 million bond. Carrier liability for loss or damage is governed by the bill of lading and the carrier's terms; tell us the value of your freight so we can confirm coverage fits it.
Can I choose which LTL carrier moves my freight?
Yes. You see every carrier that priced the shipment, with price and transit time side by side, and choose the one that fits.
What happens if freight is damaged?
We help you assemble and file the claim with the carrier and follow it to a resolution. Note damage on the delivery receipt before signing and keep the packaging, which protects your claim.
Are you a carrier? Email info@mainspringlogistics.com and tell us your equipment and lanes.
Have a shipment to move?
See live rates on screen now, or tell us about your freight and a person will reply.